XEROX
Its hard to even find out what Xerox actually is when you enter the site. After searching for the "Overview" tab on the complicated horizontal navigation bar, I did manage to find it was a business process and document management company.
It has been ages since we entered the site and we still haven't managed to find out any useful information really, and if we have, its been a difficult journey.
What also makes things a bit more difficult, is the information shown at the bottom of the screen. We are forced statistics and numbers, which really do not mean anything to us at this point, considering we haven't really understood what the website is about. If we then did want to contact the business, because we are so baffled about what to do on this website, we are then taken to a completely different Xerox site. This is not very consistent.
Overall the use of Flash and other video software in this site could be considered impressive, and you can see where they have tried to engage the user by using something completely different. However the site actually just angers the user with the fact that any useful information isn't accessible. The videos of employees speaking are highly annoying - we want to scan text for useful information, not have to listen and wait. Finally the numbers and figures at the bottom just add to confusion and really are the icing on the cake.
This site may be innovative and clever in design, but for all the time, money and effort spent on this site, it is likely the user will be finding a different business processor - or whatever the business does.
















